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Marie-Louise Aubert, Head of Casino Research
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Head of Casino Research

Marie-Louise Aubert

Marie-Louise Aubert has led casino research at LSM99 since 2024, and she is the one who actually opens the accounts. Where most review sites summarise an operator from its own marketing, Marie-Louise registers, deposits, plays and requests a withdrawal, then records what really happened rather than what was advertised. The account is real, opened in her own name and funded with the site's own money, never a demo balance and never a media account handed over by an operator. She reads terms line by line so readers do not have to, and she owns the toplists, the market rankings and the country pages that come out of that work.

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  • Casino testing
  • Bonus terms
  • Payout testing
  • Live dealer
28
Pages written
6
Pages fact-checked
2024
At LSM99 since

About Marie-Louise Aubert

A full test run starts at registration and does not stop until the money is back. She completes verification the way an ordinary player would, uploading the same documents and waiting. She deposits, then plays a fixed session across slots and live tables, so the game range is measured by using it rather than by counting the numbers on a landing page. Live dealer gets particular attention: which tables are open at ordinary hours, which studios supply them, what the limits are once you sit down. Then she requests a withdrawal and hands the timing to the payments tester, so the payout figure belongs to a cashout somebody watched.

Bonus terms are read to the end, not to the headline. She records the wagering multiplier and what it is applied to, the maximum bet permitted while a bonus is active, the game weighting that decides how fast a wager clears, and the expiry window that quietly ends the whole thing. Where a clause is buried, she says so and quotes it. This is the part that decides whether an offer is worth claiming, and the part operators most often leave out of their own copy.

Testing then turns into a score across six weighted sections: licensing and safety, payouts, bonus fairness, game range, support and mobile. The weighting makes the ranking arguable rather than arbitrary, and it is published so readers can disagree with it. The same operator can sit high on one page and low on another, because the pages measure different things. A crypto casino page weighs payout behaviour differently from a new casino sites page, and a toplist for Sweden, where Spelinspektionen sets the rules, asks different questions from one for the UK or France. Marie-Louise covers the UK, Sweden, Australia, the Netherlands, France, Ireland, Denmark and Thailand, and she treats a licence from the UKGC, the KSA, the ANJ, Spillemyndigheden or the MGA as a starting fact to check against behaviour, not as a verdict on its own.

How Marie-Louise tests a casino

Every operator goes through the same sequence, in the same order, so results can be compared rather than merely collected. Nothing in the process depends on an operator knowing it is being tested. Marie-Louise runs the account as a normal player would, and writes down what it does, including the dull parts and the parts that go wrong.

  1. 1

    Open the account properly

    Registration is completed as a normal player, with real details, no press contact and no expedited handling. Verification documents go in through the ordinary upload flow, and the wait is timed from submission to approval. Any extra request, a second document or a source of funds question, is recorded with its wording. If a market blocks registration, that is noted on the country page.

  2. 2

    Fund it and play a session

    A deposit goes in through a method a reader in that market would actually use, and the balance is played across a fixed session covering slots and live tables. The lobby is judged on what opens at ordinary hours, not on the totals in the marketing. Live tables are checked for studio, limits and availability. Anything that stalls or reprices mid-session goes into the notes.

  3. 3

    Claim the bonus and clear it

    The welcome offer is claimed exactly as presented, then tracked to the end of the wagering rather than abandoned once the headline has been quoted. Marie-Louise follows the multiplier, the game weighting and the expiry window through a real balance, and records where the terms and the account disagree. Support is asked one direct question about a clause.

  4. 4

    Withdraw and hand it over

    A withdrawal is requested from the balance that remains, using the same method where the operator allows it. The request is timestamped and handed to the payments tester, who follows it through pending, processing and arrival. Any reverse-withdrawal window, extra verification step or cashout fee is written down. The payout score comes from that cashout.

What costs an operator points

Points come off for behaviour a reader would only discover after depositing. None of the deductions below rest on taste, and none rest on an operator being small or new. They rest on the gap between what a site tells a player up front and what the account does once the money is in.

  • Terms that hide the multiplier

    A headline offer that states a figure while the wagering multiplier sits only in the full terms costs points under bonus fairness. So does a multiplier applied to deposit plus bonus where the page implies bonus alone. The number matters less than whether a player could find it before claiming.

  • Maximum bet clauses that void

    A maximum bet limit while a bonus is active is reasonable. A limit that is not shown in the bonus flow, and is then used to void a win after the fact, is not. Marie-Louise checks whether the cap is enforced at the point of the bet or only raised at withdrawal.

  • A thin live dealer lobby

    Game range is scored on what is playable, not on what is listed. A live casino advertised as extensive that opens a handful of tables at ordinary hours loses points, as does one where advertised studios are unavailable in a licensed market. Promoted table limits that do not match the floor count too.

  • Support that cannot answer

    Support is asked a direct question about a specific term, in the market's own language where the operator claims to offer it. Answers that quote the marketing back, route the question to email with no reply, or contradict the published terms cost points. Slow but accurate beats fast and wrong.

Written by Marie-Louise Aubert

Fact-checked by Marie-Louise Aubert